TSHAMRELL

Lead to Inspire. Aspire to Achieve.

 
Hotel Lounge

What We Do
We are an Advisory  and  Management Consulting Group

If you have customers, clients, guests, or patients,  your success depends on customer service. 

Leveraging knowledge and experience with legendary brands such as The Ritz-Carlton, Marriott, and 

JW Marriott Hotels, we work across all industries to transform customer and employee engagement,

strengthen culture, and drive brand loyalty.

Instilling confidence within the simplicity of technique, we work with your team to understand basic service

expectations, then incorporate innovative practices to exceed expectations. The result becomes your

competitive advantage sustained over time through a commitment to growth and development.

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LEADERSHIP

INFINITY POINT LEADERSHIP

WORKSHOPS

                  

 

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SERVICE

THE 3 E's OF SERVICE EXCELLENCE

WORKSHOPS

  

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KEYNOTE

OUR SIGNATURE KEYNOTE

"LEAD TO INSPIRE.

ASPIRE TO ACHIEVE"

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QUALITY AUDITS 
 
IMPLEMENTING
STANDARDS IS YOUR FOUNDATION TO STRENGTHEN
BRANDING SUCCESS 



 

"Leadership reflects the delicate balance between a natural, inherent desire to perform and an instinctive ability to influence the behavior of others."

TIM SHAMRELL

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