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MOVERS & SHAKERS 

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Our highly interactive workshops, emphasize strong concepts and principles that strengthen and refine the art of leading. Sharing a unique learning partnership, inspires engagement, drives brand standards, and results in an enhanced sense of loyalty among your valued customers, clients and your team.

LEADERSHIP  WORKSHOPS

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Everyday Influence
 

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Cultivating Leadership Excellence

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Personal Development Planning
 

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COURSE DESCRIPTION

HALF-DAY WORKSHOP

OVERVIEW:

Everyday Influence

begins with establishing a working model for the Cultural Laws of Attraction: A collective perspective of what matters most and the reasons why someone would choose your organization.

 

We'll empower leaders with practical techniques, that nurture and maximize talent, influencing the behaviors most likely to improve performance and promote personal growth.

These result in building lasting relationships that add value to your team and strengthen engagement throughout your work environment.

COURSE DESCRIPTION

FULL-DAY WORKSHOP

OVERVIEW:

Cultivating Leadership Excellence is based on a Mindset of Trust: An implied understanding that while a team is free to pursue performance potential, their leaders will be there with the knowledge and resources available to help them meet, then exceed their expectations.

Our learning experience will work around the Leadership Wheel, not as a symbol or model, but as a pragmatic approach to Leading with Confidence. Making culture a priority, enabling empowerment, and maximizing talent, are three of the Simplified Aspects of Leadership we'll explore when building a culture that expects, then delivers excellence.

COURSE DESCRIPTION

THREE-HOUR WORKSHOP

OVERVIEW:

Personal Development  Planning

will open with participants identifying their Vital Behaviors: Aspects of their personal performance that if strengthened or improved, will most likely influence their professional results.

Following a personal assessment of strengths and opportunities, participants will begin to construct their own 4 Step Personal Development, highlighting a specific development area, appropriate business context, overall objective, and key action items. 

Empower

SERVICE EXCELLENCE

SERVICE WORKSHOPS
Service Culture
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Loyalty As A Matter
Of Choice

COURSE DESCRIPTION

HALF-DAY WORKSHOP

OVERVIEW:

Successful brands begin as products or services intended to satisfy a basic need or expectation.

Loyalty As A Matter Of Choice

captures the allure of a brand: Distinctive characteristics that deepen a connection to a higher purpose of a product or service.

This intentional understanding of how we add value to the lives of clients or customers is structured into Key Measurable Elements that if executed properly, build engagement and strengthen loyalty to your brand.

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Mastering Your Service Perspective

COURSE DESCRIPTION

FULL-DAY WORKSHOP

OVERVIEW:

Mastering Your Service Perspective

begins with promoting conscious confidence: A deep and intelligent understanding of how we add value to the lives of each other and our customers and clients.

These cultural qualities will translate in service competencies, a disciplined commitment to consistency and quality, involving a person's attitude and their ability to perform.

By prioritizing Empathic Empowerment, we instill a purpose beyond day-to-day activities, welcoming innovative solutions that begin with" Yes!", and embracing change as a never-ending part of our success and growth.

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The Art & Science of Service Recovery

COURSE DESCRIPTION

THREE-HOUR WORKSHOP

OVERVIEW:

Something, somewhere, at some time will go wrong.

The Art & Science Of Service Recovery

prepares you for that moment of truth: Employing Second Nature Mentally, is disciplined behavior, enhanced through repetition and reinforced with great coaching.

This incremental upgrade to Empathic Empowerment combines a visual and emotional perspective, to truly connect with the moment, sense the most appropriate action, and provide clarity necessary to exceed the expected.

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Define With

CLARITY

BRAND BUILDING WORKSHOPS

Keynote

KEYNOTE

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Meetings Matter
(More Than You Think)

COURSE DESCRIPTION

FULL-DAY WORKSHOP

OVERVIEW:

Whether daily rituals, weekly operational updates, or strategic planning sessions, meetings are more impactful when they communicate beyond required productivity.

Meetings Matter (More Than You Think) structures meeting content to balance emotional relevance with the practice aspects of deciding what happens next. 

Sharing insight and dialogue improves comprehension, application, and self-confidence. Building on this foundation through consistent and reliable actions will promote the ultimate value of every relationship: Trust.

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Signature Moments

COURSE DESCRIPTION

HALF- DAY WORKSHOP

OVERVIEW:

Signature Moments create heartfelt experiences that transform memories into living legacies of your product or brand.

Defining the intuitive connection among your culture and your story will expose which service moments align best with your overall vision and service objectives.

The tangibles and intangibles of your brand experience are what determine Key Service Behaviors. When focused on what matters most, these behaviors elevate the perspective of your customer or guest, curate amazing quality, and transform everyday experiences into indelible Signature Moments.

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Keynote

KEYNOTE ADDRESS

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Lead to Inspire.

Aspire to Achieve.

This dynamic and engaging

Keynote introduces Tim Shamrell through his personal story, building upon captivating lessons to inspire

self-confidence, establish empathic empowerment,

foster authentic expression,

and generate a fresh perspective on what shapes a leader.

Delivered with Tim’s signature-style of humor and meaningful storytelling, the address will inspire your attendees to reach for higher levels of leadership, with a renewed aspiration to overcoming obstacles on their unique path to personal and professional excellence!

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