Today's
MOVERS & SHAKERS
Our workshops are highly interactive, emphasizing strong concepts and principles that strengthen and refine the art of leading. Developing a unique learning partnership inspires engagement, drives brand standards, and results in an enhanced sense of loyalty among your valued customers or clients.
LEADERSHIP WORKSHOPS
Infinity Point Leadership I
COURSE DESCRIPTION
HALF-DAY WORKSHOP
Introduction To Mastering Your Perspective
OVERVIEW:
Participants will~
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Receive an overview of Infinity Point Leadership.
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Learn how prioritizing your culture begins.
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Review performance coaching techniques.
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Learn to value an empowered team.
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Develop an improved approach to managing conflict.
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Infinity Point Leadership II
COURSE DESCRIPTION
FULL-DAY WORKSHOP
Mastering Your Perspective
OVERVIEW:
Participants will~
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Review in detail the concept of Infinity Point Leadership.
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Embrace the Blue Sky Simplicities.
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Work through an inter-active ,in-depth overview of the 3-E's of Mastering Your Perspective.
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Identify the Six Aspects of Leadership that every leader should master.
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Be introduced to Personal Development Planning.
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Personal Development Planning
COURSE DESCRIPTION
THREE-HOUR WORKSHOP
A Leader's Guide to the Fine Art of Personal Development Planning
OVERVIEW:
Participants will~
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Establish their intent determining the ultimate results of their Personal Development Plan (PDP).
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Gain perspective on how other's may see them.
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Identify what is changing in their place.
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Explore possibilities, aligning strong development options with agreed to goals and desires.
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Embrace the Four-Step-Guide To A High Quality PDP.
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Complete an initial Four-Step-PDP Worksheet.
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Empower
SERVICE EXCELLENCE
SERVICE WORKSHOPS
Mastering Your Service Perspective I
COURSE DESCRIPTION
HALF-DAY WORKSHOP
Introduction to the 4-Step Process of Customer Loyalty
OVERVIEW:
Participants will~
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Determine the Why in the choice process.
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Describe and determine basic expectations in relationship to their support systems.
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Identify proper Communication Behaviors, that create memorable first impression and support customer engagement.
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Embrace loyalty by mastering the perspective of Exceeding Expectations through determining the impetus of return customers and their influence in the process.
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Mastering Your Service Perspective II
COURSE DESCRIPTION
FULL-DAY WORKSHOP
The Complete Life-cycle of a Customer Experience: The 4-Step Process Of Customer Loyalty
OVERVIEW:
Participants will~
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Determine the meaning and value of a Brand.
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Explore in depth the reasons Why someone would choose (their) product, service, or brand.
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Define and demonstrate gestures that support a conscious confidence in creating a great first impression.
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Connect the expectations of their customer or guest with the principles of Second Nature Mentality.
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Explore Authentic Intention
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Explore the Moment of Truth, those times when our best efforts may fall short of expectations.
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Introduce an overview of the Art and Science of Service Recovery, and address Empathic Empowerment.
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The Art & Science of Service Recovery
COURSE DESCRIPTION
FOUR-HOUR WORKSHOP
Successful Retention of a Customer's Loyalty to Your Product, Service, or Brand
OVERVIEW:
Participants will~
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Review the 4-Step Process of Customer Loyalty, with specific emphasis on the Why and What that influences and determines the choice.
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Understand and embrace the importance of Second Nature Mentality in relationship to customer service.
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Applying Second Nature Mentality to avoid cogitating in the Moment of Truth.
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Determine and role-play verbal and non-verbal skills to develop improved performance in response to Service Recovery Opportunity (SRO), and rebuild trust.
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Define With
CLARITY
BRAND BUILDING WORKSHOPS
KEYNOTE
Building-On-Brand Essentials
COURSE DESCRIPTION
FULL-DAY WORKSHOP
Generating and Cultivating Authentic Loyalty as the Foundation for Culture
OVERVIEW:
Participants will~
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Understand the relationship between making culture a priority and a leader's commitment to sustaining a climate of accountability, and what that ensures.
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Embrace how to cultivate consistent communication to impact your service or performance.
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Learn to value an empowered team in growing the collective skill into Signature Moments that are the heart-beat of your brand, product or service.
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Learn how to perpetuate torytelling among your customers.
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Explore the ways to inspire innovation through both successes and recoveries as opportunities to embrace and discover untapped potential.
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Signature Moments
COURSE DESCRIPTION
HALF- DAY WORKSHOP
Creating heartfelt experiences that transform memories into living legacies of your product, or brand.
OVERVIEW:
Participants will~
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Define what service moments align best with your overall vision and ultimate service objectives.
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Define the intuitive connection between your culture and your story.
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Review the tangibles and the intangibles of your brand experience, determining the potential to elevate the perspective of your customer or guest.
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Determine talent requirements for each Signature Moment.
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Identify key service behaviors that will transform great experiences into Signature Moments.
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Determine appropriate methods to curate quality.
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Keynote
KEYNOTE ADDRESS
SIGNATURE KEYNOTE
Lead to Inspire.
Aspire to Achieve.
This dynamic and engaging
Keynote introduces Tim Shamrell through his personal story, building upon captivating lessons to inspire
self-confidence, establish empathic empowerment,
foster authentic expression,
and generate a fresh perspective on what shapes a leader.
Delivered with Tim’s signature-style of humor and meaningful storytelling, the address will inspire your attendees to reach for higher levels of leadership, with a renewed aspiration to overcoming obstacles on their unique path to personal and professional excellence!
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