Today's

MOVERS & SHAKERS

Our workshops are highly interactive and engaging. We promote experiential learning through role-play content that is both fun and impactful. Both half-day and full-day workshops emphasize strong concepts and principles that strengthen and refine the art of leading. Our goal is a partnership that inspires Associate Engagement, and drives Brand Standards, creating experiences that result in an enhanced sense of loyalty among your valued customers or clients.

 

LEADERSHIP  WORKSHOPS

Infinity Point Leadership I

COURSE DESCRIPTION

HALF-DAY WORKSHOP

ON-SITE

Introduction To Mastering Your Perspective

OVERVIEW:

Participants will~

  • Receive an overview of Infinity Point Leadership.

  • Learn how prioritizing your culture begins.

  • Review performance coaching techniques.

  • Learn to value an empowered team.

  • Develop an improved approach to managing conflict.

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Infinity Point Leadership II

COURSE DESCRIPTION

FULL-DAY WORKSHOP

ON-SITE

Mastering Your Perspective

OVERVIEW:

Participants will~

  • Review in detail the concept of Infinity Point Leadership.

  • Embrace the Blue Sky Simplicities.

  • Work through an inter-active ,in-depth overview of the  3-E's of Mastering Your Perspective.

  • Identify the Six Aspects of Leadership that every leader should master.

  • Be introduced to Personal Development Planning.

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Personal Development Planning

COURSE DESCRIPTION

THREE-HOUR WORKSHOP

ON-SITE

A Leader's Guide to the Fine Art of Personal Development Planning

OVERVIEW:

Participants will~

  • Establish their intent determining the ultimate results of their Personal Development Plan (PDP).

  • Gain perspective on how other's may see them.

  • Identify what is changing in their place.

  • Explore possibilities, aligning strong development options with agreed to goals and desires.

  • Embrace the Four-Step-Guide To A High Quality PDP.

  • Complete an initial Four-Step-PDP Worksheet.

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Empower

SERVICE EXCELLENCE

SERVICE WORKSHOPS

Mastering Your Service Perspective I

COURSE DESCRIPTION

HALF-DAY WORKSHOP

ON-SITE

Introduction to the 4-Step Process of Customer Loyalty

OVERVIEW:

Participants will~

  • Determine the Why in the choice process.

  • Describe and determine basic expectations in relationship to their support systems.

  • Identify proper Communication Behaviors, that create memorable first impression and support customer engagement.

  • Embrace loyalty by mastering the perspective of Exceeding Expectations through determining the impetus of return customers and their influence in the process.

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Mastering Your Service Perspective II

COURSE DESCRIPTION

FULL-DAY WORKSHOP

ON-SITE

The Complete Life-cycle of a Customer Experience: The 4-Step Process Of Customer Loyalty

OVERVIEW:

Participants will~

  • Determine the meaning and value of a Brand.

  • Explore in depth the reasons Why someone would choose (their) product, service, or brand.

  • Define and demonstrate gestures that support a conscious confidence in creating a great first impression.

  • Connect the expectations of their customer or guest with the principles of Second Nature Mentality.

  • Explore Authentic Intention

  • Explore the Moment of Truth, those times when our best efforts may fall short of expectations.

  • Introduce an overview of the Art and Science of Service Recovery, and address Empathic Empowerment.

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The Art & Science of Service Recovery

COURSE DESCRIPTION

FOUR-HOUR WORKSHOP

ON-SITE

Successful Retention of a Customer's Loyalty to Your Product, Service, or Brand

OVERVIEW:

Participants will~

  • Review the 4-Step Process of Customer Loyalty, with specific emphasis on the Why and What  that influences and determines the choice.

  • Understand and embrace the importance of Second Nature Mentality in relationship to customer service.

  • Applying Second Nature Mentality to avoid cogitating in the Moment of Truth.

  • Determine and role-play verbal and non-verbal skills to develop improved performance in response to Service Recovery Opportunity (SRO), and rebuild trust.

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Define With

CLARITY

BRAND BUILDING WORKSHOPS

KEYNOTE

 

Building-On-Brand Essentials

COURSE DESCRIPTION

FULL-DAY WORKSHOP

ON-SITE

Generating and Cultivating Authentic Loyalty as the Foundation for Culture

OVERVIEW:

Participants will~

  • Understand the relationship between making culture a priority and a leader's commitment to sustaining a climate of accountability, and what that ensures.

  • Embrace how to cultivate consistent communication to impact your service or performance.

  • Learn to value an empowered team in growing the collective skill into Signature Moments that are the heart-beat of your brand, product or service.

  • Learn how to perpetuate torytelling among your customers.

  • Explore the ways to inspire innovation through both successes and recoveries as opportunities to embrace and discover untapped potential.   

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Signature Moments

COURSE DESCRIPTION

HALF- DAY WORKSHOP

ON-SITE

Creating heartfelt experiences that transform memories into living legacies of your product, or brand.

OVERVIEW:

Participants will~

  • Define what service moments align best with your overall vision and ultimate service objectives.

  • Define the intuitive connection between your culture and your story.

  • Review the tangibles and the intangibles of your brand experience,  determining the potential  to elevate the perspective of your customer or guest.

  • Determine talent requirements for each Signature Moment.

  • Identify key service behaviors that will transform great experiences into Signature Moments.

  • Determine appropriate methods to curate quality.

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Keynote

KEYNOTE ADDRESS

SIGNATURE KEYNOTE

ON-SITE

Lead to Inspire.

Aspire to Achieve.

This dynamic and engaging

Key Note introduces Tim Shamrell and his own personal story. It builds upon captivating lessons that will inspire

self-confidence, establish empathic empowerment,

foster authentic expression,

and generate a fresh perspective on what shapes a leader.

Delivered with Tim’s signature-style of humor, meaningful storytelling, the address will inspire your attendees to reach for higher levels of leadership, with a renewed aspiration to overcome obstacles on their unique path. The ultimate quest to always achieve personal and professional excellence!

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