Today's
MOVERS & SHAKERS
Our workshops are highly interactive and engaging. We promote experiential learning through role-play content that is both fun and impactful. Both half-day and full-day workshops emphasize strong concepts and principles that strengthen and refine the art of leading. Our goal is a partnership that inspires Associate Engagement, and drives Brand Standards, creating experiences that result in an enhanced sense of loyalty among your valued customers or clients.
LEADERSHIP WORKSHOPS
Infinity Point Leadership I
COURSE DESCRIPTION
HALF-DAY WORKSHOP
Introduction To Mastering Your Perspective
OVERVIEW:
Participants will~
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Receive an overview of Infinity Point Leadership.
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Learn how prioritizing your culture begins.
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Review performance coaching techniques.
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Learn to value an empowered team.
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Develop an improved approach to managing conflict.
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Infinity Point Leadership II
COURSE DESCRIPTION
FULL-DAY WORKSHOP
Mastering Your Perspective
OVERVIEW:
Participants will~
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Review in detail the concept of Infinity Point Leadership.
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Embrace the Blue Sky Simplicities.
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Work through an inter-active ,in-depth overview of the 3-E's of Mastering Your Perspective.
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Identify the Six Aspects of Leadership that every leader should master.
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Be introduced to Personal Development Planning.
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Personal Development Planning
COURSE DESCRIPTION
THREE-HOUR WORKSHOP
A Leader's Guide to the Fine Art of Personal Development Planning
OVERVIEW:
Participants will~
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Establish their intent determining the ultimate results of their Personal Development Plan (PDP).
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Gain perspective on how other's may see them.
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Identify what is changing in their place.
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Explore possibilities, aligning strong development options with agreed to goals and desires.
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Embrace the Four-Step-Guide To A High Quality PDP.
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Complete an initial Four-Step-PDP Worksheet.
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Empower
SERVICE EXCELLENCE
SERVICE WORKSHOPS
Mastering Your Service Perspective I
COURSE DESCRIPTION
HALF-DAY WORKSHOP
Introduction to the 4-Step Process of Customer Loyalty
OVERVIEW:
Participants will~
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Determine the Why in the choice process.
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Describe and determine basic expectations in relationship to their support systems.
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Identify proper Communication Behaviors, that create memorable first impression and support customer engagement.
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Embrace loyalty by mastering the perspective of Exceeding Expectations through determining the impetus of return customers and their influence in the process.
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Mastering Your Service Perspective II
COURSE DESCRIPTION
FULL-DAY WORKSHOP
The Complete Life-cycle of a Customer Experience: The 4-Step Process Of Customer Loyalty
OVERVIEW:
Participants will~
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Determine the meaning and value of a Brand.
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Explore in depth the reasons Why someone would choose (their) product, service, or brand.
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Define and demonstrate gestures that support a conscious confidence in creating a great first impression.
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Connect the expectations of their customer or guest with the principles of Second Nature Mentality.
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Explore Authentic Intention
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Explore the Moment of Truth, those times when our best efforts may fall short of expectations.
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Introduce an overview of the Art and Science of Service Recovery, and address Empathic Empowerment.
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The Art & Science of Service Recovery
COURSE DESCRIPTION
FOUR-HOUR WORKSHOP
Successful Retention of a Customer's Loyalty to Your Product, Service, or Brand
OVERVIEW:
Participants will~
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Review the 4-Step Process of Customer Loyalty, with specific emphasis on the Why and What that influences and determines the choice.
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Understand and embrace the importance of Second Nature Mentality in relationship to customer service.
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Applying Second Nature Mentality to avoid cogitating in the Moment of Truth.
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Determine and role-play verbal and non-verbal skills to develop improved performance in response to Service Recovery Opportunity (SRO), and rebuild trust.
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Define With
CLARITY
BRAND BUILDING WORKSHOPS
KEYNOTE
Building-On-Brand Essentials
COURSE DESCRIPTION
FULL-DAY WORKSHOP
Generating and Cultivating Authentic Loyalty as the Foundation for Culture
OVERVIEW:
Participants will~
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Understand the relationship between making culture a priority and a leader's commitment to sustaining a climate of accountability, and what that ensures.
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Embrace how to cultivate consistent communication to impact your service or performance.
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Learn to value an empowered team in growing the collective skill into Signature Moments that are the heart-beat of your brand, product or service.
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Learn how to perpetuate torytelling among your customers.
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Explore the ways to inspire innovation through both successes and recoveries as opportunities to embrace and discover untapped potential.
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Signature Moments
COURSE DESCRIPTION
HALF- DAY WORKSHOP
Creating heartfelt experiences that transform memories into living legacies of your product, or brand.
OVERVIEW:
Participants will~
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Define what service moments align best with your overall vision and ultimate service objectives.
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Define the intuitive connection between your culture and your story.
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Review the tangibles and the intangibles of your brand experience, determining the potential to elevate the perspective of your customer or guest.
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Determine talent requirements for each Signature Moment.
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Identify key service behaviors that will transform great experiences into Signature Moments.
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Determine appropriate methods to curate quality.
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Keynote
KEYNOTE ADDRESS
SIGNATURE KEYNOTE
Lead to Inspire.
Aspire to Achieve.
This dynamic and engaging
Key Note introduces Tim Shamrell and his own personal story. It builds upon captivating lessons that will inspire
self-confidence, establish empathic empowerment,
foster authentic expression,
and generate a fresh perspective on what shapes a leader.
Delivered with Tim’s signature-style of humor, meaningful storytelling, the address will inspire your attendees to reach for higher levels of leadership, with a renewed aspiration to overcome obstacles on their unique path. The ultimate quest to always achieve personal and professional excellence!
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